Delivery policy
Free delivery on orders of €49 or more to France and the European Union. Here are our shipping costs, delivery times and the countries we ship to, exactly as they apply at checkout.
Shipping costs by destination
| Destination | Shipping cost | Free delivery | Transit after dispatch |
|---|---|---|---|
| France | €2.50 | From €49 | 1 to 3 business days |
| European Union | €5.90 | From €49 | 2 to 5 business days |
| United Kingdom | €9.00 | No | 2 to 5 business days |
| Rest of the world (countries listed below) | €14.90 | No | 2 to 5 business days, depending on destination |
Free delivery is applied automatically at checkout, with no code, as soon as your order reaches €49. The exact shipping cost is always shown in the order summary before you confirm your order.
Order processing and tracking
Orders are prepared and dispatched within 48 business hours of payment confirmation, excluding weekends and public holidays, from our stock in Nîmes or from our logistics partner in Spain, depending on the item. As soon as the carrier collects your parcel, you receive an email with your tracking number.
Transit times are indicative. They may be longer in exceptional circumstances such as strikes, bad weather or carrier overload.
Home delivery or pickup point
Depending on your address, delivery may be offered to your home or to a pickup point. The options available for your address are shown at checkout, with their price.
Countries we ship to
European Union (€5.90, free from €49): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Rest of the world (€14.90): Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates and United States.
We do not ship to other countries at the moment. Outside the European Union, customs duties or import taxes may apply under the regulations of the destination country.
Damaged or lost parcel
A damaged or lost parcel is replaced or fully refunded. Email us at contact@parfum-dubai-store.com with your order number. Our return conditions are set out in our return policy.
Any questions?
Email us at contact@parfum-dubai-store.com or use our contact form. We reply on business days.
