General terms and conditions of sale

Between “the Dubai Perfume Store company,

CHAPELTOWN STREET MANCHESTER ENGLAND,

registered with the Dubai Perfume Store Trade and Companies Register,

under Sic code number: 47910

The company can be contacted by email at contact@parfum-dubai-store.com

And “the natural or legal person purchasing products or services from the company.”

On the other hand,

The following was presented and agreed upon:
PREAMBLE
The Seller is a publisher of Products intended for consumers,
sold through the website https://www.parfum-dubai-store.com

The list and description of the goods offered by the Company can be viewed on the aforementioned website.

Article 1: Purpose
These General Terms and Conditions of Sale define the rights and obligations of the parties
in the context of the online sale of Products offered by the Seller.

Article 2: General Provisions
These General Terms and Conditions of Sale (GTC) govern the sales of Products made through the Company's websites and form an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer, who must accept them before placing an order.
The Seller reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The applicable terms and conditions are those in effect on the date of payment (or the first payment in the case of multiple payments) of the
order. These Terms and Conditions are available on the Company's website at the following address: https://www.parfum-dubai-store.com/CGV

The Company also ensures that acceptance is clear and unconditional by implementing a checkbox and a validation click. The Customer declares having read all of these General Terms and Conditions of Sale, and where applicable, the Specific Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation.
The Client acknowledges that he has received the necessary advice and information to ensure that the offer is suitable for his needs.
The Client declares that he is legally able to contract under French law or is duly authorized to represent the natural or legal person for whom he is acting.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 3: Price
The prices of products sold through the websites are indicated in Euros excluding taxes and are clearly specified on the product description pages. They are also indicated in Euros including all taxes (VAT + any other applicable taxes) on the order page, excluding specific shipping costs. This applies to all products shipped outside the European Union.
For orders to European countries and/or French overseas territories, the price is automatically calculated excluding taxes on the invoice. Customs duties, other local taxes, import duties, or state taxes may be applicable in certain cases. These duties and amounts are not the responsibility of the Seller.
These costs will be borne by the buyer and are their responsibility (declarations, payments to the relevant authorities, etc.). The Seller therefore advises the buyer to inquire about these aspects with the appropriate local authorities. The Company reserves the right to change its prices at any time for future orders. Telecommunication costs necessary for
Access to the Company's websites is at the Client's expense. Delivery costs, where applicable, are also the Client's responsibility.

Article 4: Online Contract Conclusion
In accordance with Article 1127-1 of the French Civil Code, the Customer must follow a series of steps to conclude the contract electronically in order to place an order: Information on the essential characteristics of the Product; Selection of the Product and, where applicable, its options; Provision of the Customer's essential contact information (identification, email address, postal address, etc.); Acceptance of these General Terms and Conditions of Sale; Verification of the order details (double-click confirmation) and, where applicable, correction of any errors. Before confirming the order, the Buyer has the opportunity to review the order details, the price, and correct any errors, or cancel the order. Confirmation of the order constitutes acceptance of this contract. Following this, the order will be processed.
Instructions for payment, payment for the products, and then delivery of the order. The Customer will receive email confirmation of payment for the order, as well as an order acknowledgment confirming the order.
During the ordering process, the customer will have the opportunity to identify and correct any errors made in entering their data. The contract will be concluded in French.
The terms of the offer and the general terms and conditions of sale are sent to the buyer by email upon ordering and are archived on the Seller's website. Where applicable, the professional and commercial rules to which the offeror intends to adhere can be found in the "Additional Rules" section of these General Terms and Conditions of Sale.

The archiving of communications, orders, order details, and invoices is carried out on a reliable and durable medium so as to constitute a faithful and lasting copy in accordance with the provisions of Article 1360 of the Civil Code. This information may be produced as proof of the contract.
For delivered products, delivery will be made to the address provided by the Customer. To ensure the proper execution of the order, the Customer agrees to provide accurate identification information.
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Products and services
The essential characteristics of the goods and services, and their respective prices, are made available to the buyer on the company's websites, as well as, where applicable, instructions for using the product. In accordance with Article L112-1 of the French Consumer Code, the consumer is informed, by means of marking, labeling, display, or any other appropriate method, of the prices and specific terms of sale and service provision before any sales contract is concluded. In all cases, the total amount due by the buyer is indicated on the order confirmation page. The selling price of the product is the price in effect on the day the order is placed, excluding shipping costs, which are charged separately. These potential costs are indicated to the buyer during the sales process, and
in any event at the time of order confirmation. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.
When products or services are not delivered immediately, clear information regarding delivery dates is provided on the product page. The customer acknowledges having received a breakdown of delivery costs, payment terms, delivery and contract execution details, as well as detailed information regarding
The seller's identity, postal, telephone, and email contact details, and information about their activities in the context of this sale are disclosed. The seller undertakes to fulfill the customer's order only within the limits of available product stock. If the product is unavailable, the seller will inform the customer; if the order has already been placed, and failing agreement with the customer on a new delivery date, the seller will issue a refund.
The contractual information is presented in detail and in French. The parties agree that illustrations or photos of the products offered for sale are not contractually binding. The validity period of the product offers and their prices are specified on the Company's websites, as well as the minimum duration of the contracts offered, where applicable.
relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted solely to the individual who signed the order (or the individual whose email address was provided).

Article 6: Conformity
In accordance with Article L.411-1 of the French Consumer Code, the products and services offered for sale through these Terms and Conditions comply with the applicable regulations concerning the safety and health of persons, fair business practices, and protection.
consumers. Regardless of any commercial warranty, the Seller remains liable for defects in conformity and hidden defects in the product.
In accordance with Article L.217-4, the seller must deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or was carried out under the seller's supervision.
In accordance with legal provisions regarding conformity and latent defects (Art. 1641 of the Civil Code), the Seller will refund or exchange defective products or products that do not match the order. Refunds can be requested as follows: Send an email to contact@parfum-dubai-store.com, describing the nature of the problems and sending any supporting evidence (photos, etc.). We will then provide you with further instructions.

Article 7: Retention of Title Clause
The products remain the property of the Company until full payment of the price.

Article 8: Delivery Terms
The products are delivered to the delivery address provided during the order process and within the stated timeframe. This timeframe does not include order preparation time.
When delivery requires scheduling an appointment with the customer, customers will have an appointment within 7 days of the request.
When the Customer orders several products at the same time, these may
Delivery times may vary depending on the order preparation time and the chosen delivery method. In case of shipping delays, the seller will ship the order promptly.
Order preparation takes place within 24-48 hours excluding weekends and public holidays.
In the event of a delivery delay, the Customer has the option to cancel the contract under the terms and conditions defined in Article L 138-2 of the French Consumer Code. The Seller will then refund the product and, at the Customer's expense, must deliver the goods or provide the service on the date or within the timeframe indicated to the consumer, unless otherwise agreed by the parties. The Seller is obligated to reimburse the consumer for all sums paid. The Seller provides a telephone contact point (cost of a local call from a landline) indicated on our website's contact page to facilitate order tracking. The Seller reminds the Customer that the risk of loss or damage to the products passes to the Customer upon physical delivery.
are transferred to him. It is the Client's responsibility to notify the carrier of any reservations regarding the delivered product.

Article 9: Availability and presentation
If an item is unavailable for more than 14 business days, you will be immediately notified of the expected delivery time, and the order for that item can be canceled upon request. The customer may then request a credit for the amount of the item or a full refund and cancellation of the order.

Article 10: Payment
Payment is due immediately upon ordering, including for pre-ordered products. The customer may pay by credit card.
Cards issued by banks located outside of France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is processed by our payment provider. The information transmitted is encrypted.
in accordance with best practices and cannot be read during transmission over the network.
Once the Client initiates payment, the transaction is immediately debited after verification of the information. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their bank details during the sale, the Client authorizes the Seller to debit their card for the amount due.
The price indicated is correct. The Customer confirms that they are the legal cardholder and are legally entitled to use it. In the event of an error or if the card cannot be debited, the sale is automatically cancelled and the order voided.

Article 11: Right of withdrawal
In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order.
The right of withdrawal can be exercised by contacting the Company as follows:

Send an email to contact@parfum-dubai-store.com with your order information, explaining that you wish to exercise your right of withdrawal. We inform customers that, in accordance with the provisions of
Pursuant to Articles L. 221-18 to L. 221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for the reimbursement of shipping costs when returning products. If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded.
Refunds will be issued, but return shipping costs remain the responsibility of the customer. Returned products must be in their original condition and complete (packaging, accessories, instructions); if possible, they should be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you may send us your right of withdrawal to
The following email address: contact@parfum-dubai-store.com

Refund procedure:
The refund will be processed within 7 days via bank transfer.

Article 12: Guarantees
In accordance with the law, the Seller provides the following guarantees: conformity and against hidden defects in the products. The Seller will refund the buyer or exchange products that are apparently defective or do not correspond to the order placed. Refund requests must be made by email to the following address: contact@parfum-dubai-store.com

The seller reminds the consumer that: they have a period of 2 years from the delivery of the goods to take action against the Seller; they can choose between replacement and repair of the goods subject to the conditions provided for by the aforementioned provisions.
He is exempt from providing proof of the existence of the non-conformity of the goods during the six months following delivery of the goods.
The consumer can also invoke the warranty against hidden defects in the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the termination of the sale or a reduction in the sale price (provisions of article 1644 of the Civil Code).

Article 13: Complaints and Mediation
If necessary, the Buyer may submit any complaint by contacting the company using the following contact details
contact@parfum-dubai-store.com

In accordance with the provisions of Articles L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he/she may resort to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.
If the complaint to the Seller's customer service fails, or if there is no response within two months, the consumer may submit the dispute to a mediator who will attempt independently to bring the parties together in order to reach an amicable solution.

Article 14: Termination of the contract
The order can be cancelled by the buyer by registered letter with acknowledgment of receipt in the following cases:

— delivery of a product that does not conform to the specifications of the
order ;

— delivery exceeding the deadline set at the time of ordering or, if no date was specified,
within thirty days of payment;

— unjustified price increase or modification of the
product. In these cases, the buyer may demand reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.

Article 15: Intellectual Property Rights
Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through the
These Terms and Conditions apply. Any reproduction, in whole or in part, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 16: Force majeure
The seller's obligations under this agreement shall be suspended in the event of a fortuitous event or force majeure that prevents their performance. The seller shall notify the customer of such an event as soon as possible.

Article 17: Nullity and modification of the contract
If any provision of this contract is held to be invalid, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect between the parties. Any contractual modification shall be valid only after a written agreement signed by both parties.

Article 18: Protection of personal data
In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the Seller implements a personal data processing system for the purpose of selling and delivering the products and services defined in this contract. The Buyer is informed of the following:

– the identity and contact details of the data controller and, where applicable, of the representative
of the data controller: the Seller, as indicated at the top of these Terms and Conditions;

– the contact details of the data protection officer:

– the legal basis for the processing:
contractual performance

– the recipients or categories of recipients of the personal data, if any: the data controller, its marketing department, its IT security department, its sales, delivery and order processing department, subcontractors involved in delivery and sales operations, and any authority legally authorized to access the personal data in question

– no transfers outside the EU are planned

– the data retention period: the duration of the prescription
commercial

– the person concerned has the right to request from the person in charge of
The data subject has the right to access, rectify or erase personal data, restrict processing concerning the data subject, object to processing, and obtain a copy of their data – The data subject has the right to lodge a complaint with a third party.
a complaint to a supervisory authority

– the information requested during the
Orders are necessary for invoicing (a legal requirement) and delivery of the ordered goods; otherwise, the order cannot be placed. No automated decision-making or profiling is implemented during the ordering process.

Article 18: Applicable Law and Clauses
All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions covered herein, shall be subject to French law.
The invalidity of a contractual clause does not render these general terms and conditions of sale invalid.

Article 19: Consumer Information
For the purpose of informing consumers, the provisions of the civil code and the consumer code are reproduced below:
Article 1641 of the Civil Code: The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1648 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year of the date on which the seller can be discharged from the apparent defects or non-conformities.

Article L. 217-4 of the Consumer Code: The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.

Article L. 217-5 of the Consumer Code: The goods conform to the contract:
1° If it is suitable for the purpose usually expected of similar goods and, where applicable:
– if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model;
– if it possesses the qualities that a buyer can legitimately expect, given the statements
public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.

Article L. 217-12 of the Consumer Code: The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L. 217-16 of the Consumer Code: When the buyer requests the seller, during the course of the commercial warranty granted to him during the acquisition or repair of a movable good, to carry out a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty.
This period begins from the date of the buyer's request for intervention or the date the goods in question are made available for repair, if this latter date is later than the request for intervention.