Returns policy
You have 14 days from receiving your order to change your mind. Here is how to return an item and how you are refunded.
Conditions
- Unopened item: it must come back new, with its seal intact, in its complete original packaging. For hygiene reasons, a perfume or skincare product whose seal or protective film has been removed cannot be taken back, unless it is faulty.
- Faulty, damaged or non-conforming item: it is taken back or replaced, with return costs paid by us, under the legal guarantee of conformity.
How to return an item
- Email us at contact@parfum-dubai-store.com within 14 days of delivery, stating your order number and the item concerned.
- We reply with the return address and instructions. Please do not send a parcel without these instructions.
- Send the item back no later than 14 days after telling us about your return, carefully packed, using a tracked service.
Return costs
If you return an unopened item because you changed your mind, the return costs are paid by you. For a faulty, damaged or non-conforming item, we pay them.
Refund
Refunds are made within 10 days of receiving and checking the returned item, to the payment method used for the order. They cover the price of the item and, if you return the whole order, the original standard delivery costs. How long the refund then takes to appear on your account depends on your bank.
Damaged or lost parcel
A parcel damaged or lost in transit is replaced or fully refunded. Let us know at contact@parfum-dubai-store.com with a photo of the parcel and the product.
Full terms are set out in our terms of sale and our refund policy.
